What is a Virtual Assistant?

A virtual assistant is generally self-employed and provides professional administrative, technical, or creative assistance to clients remotely from a home office.

What is an Online Business Manager?

An Online Business Manager (OBM) is a virtual support professional who works remotely and directly with small business owners and is primarily responsible for of overseeing day-to-day operations, team members, and projects. In a nutshell, they coordinate and manage the various facets of your business while you focus on growing it.

Do you allow refund or roll-over hours?

When you buy a package of time with me, I commit to having enough time available to serve you. My commitment to you affects how I work with my other clients. For that reason, I do not offer refunds on unused hours or allow unused hours to roll over.

I haven't outsourced before, which is the best package for me?

Our Discovery Call's goal is to help you identify your company's needs and decide which package will work best for you.

How quickly will my project or tasks be completed?

I'm committed to delivering on deadline. Turnaround time can depend on the complexity and urgency of the project or tasks at hand. My turnaround time is between 24 to 48 hours to complete most tasks. If your project is time sensitive, the deadline will be agreed upon before the work begins.

What is the best way to communicate with you?

Email is usually the best way to communicate with me; however, Zoom calls, Slack messages, and phone calls may also be used (I set up a Slack Group for all my clients).

How will we be able to meet?

What is your turn-around time for responding to emails, phone calls, or text messages?

Will I need to sign a contract to work with you?

I have online check-in meetings once a week and reply to all emails within 24 hours.

I will response as quickly as possible, but within no more than 24 business hours.

Yes. Contracts are required to ensure that we are on the same page in regards to the services that will be provided and the pricing that we have agreed upon.

What is your invoice process?

All services are pre-paid. I invoice 3 days prior to the 1st of the new month.

Payment is effective immediately on receipt of invoice, and can be made via EFT (locally) or PayPal (internationally).

No work will commence without receipt of payment.

What if I no longer need your services?

Although I will be sad to see you go, I understand that things happen. All contracts will have a 30-day termination notice. You will just need to send me an email admin@remotelyrae.com letting me know that you will not longer continue your contract, and I will send you any final reports that are outstanding at the end of the 30 days.